Payment, delivery & returns
We provide easy and secure payment with credit card (Visacard, Mastercard) by payment provider PayPal. You can wire transfer and costumers in the Netherlands can authorize Frederik Roijé Shop for a one-time authorization.
- Wire transfer.
- Credit cards by using online payment provider Paypal.
- Ideal (only possible in the Netherlands).
Frederik Roijé delivers worldwide by using renowned postal services. We strive to ship all orders within the mentioned shipping time in the product description. Most products are on stock. The exact delivery time for your order will be confirmed by mail.
Free shipping within the Netherlands. Transport costs for all other countries are different depending on ordered products and country. During your check out shipping costs are automatically calculated and reported. If your country is not on the list please choose other country.
If an item proves to be unsuitable you may return it unused, within 14 days after receiving the product(s). Only original packaged returns in new condition will be accepted. You may select a replacement, voucher or refund* for the item. Tailor-made products and / or articles manufactured to your specific needs, may not be returned. Refund: 10% of the total amount will be deducted due to administration and handling costs.
Return the product within the set period to:
Frederik Roijé Shop
1115 AD Duivendrecht
All items require a return form, to process your return correctly and quickly. Please email us at firstname.lastname@example.org to receive the return form. Studio Frederik Roijé is not responsible for any loss or damage of the returned item(s) during transport. We strongly advise to use registered and insured parcel service. We do not refund the cost of postage and packaging for the original order. This is in addition to your statutory rights.
The direct costs of returning the goods arrive at your expense. In the case of a defective or if you received an incorrect item, Studio Frederik Roijé will pay the costs of returning.
For full details, terms of business and explanations please read our Terms and Conditions.